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Find answers to common questions about buying and selling Pokémon cards
Buying
Selling
Safety
Payments
Frequently Asked Questions
How do I purchase a Pokémon card?
What if the card I receive doesn't match the description?
Can I cancel my order after purchasing?
How do I know if a seller is trustworthy?
What is the return policy?
Can I make an offer on a card?
How do I track my order?
What condition grades do you use?
Do you sell graded cards?
Can I buy multiple cards from the same seller?
How do I become a verified seller?
What are the selling fees?
When do I receive my payout?
Do I need an ABN to sell?
How should I price my cards?
What photos do I need to provide?
Can I edit my listing after it's published?
How long does it take for my listing to be approved?
What if a buyer claims the card is fake?
Can I offer discounts or run promotions?
What happens if a buyer doesn't pay?
How do you verify card authenticity?
What is buyer protection?
How do I report a suspicious listing?
What if I suspect a seller is fraudulent?
Are my personal details safe?
How do I spot a counterfeit Pokémon card?
What should I do if I receive a damaged package?
Can sellers see my payment information?
What is identity verification and why is it required?
What payment methods do you accept?
Is my payment information secure?
When is my card charged?
Can I get a refund?
Are there any hidden fees for buyers?
Do you accept PayPal?
How do I update my payment method?
What happens if my payment fails?
Can I pay in installments?
Do you charge sales tax?
Still need help?
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